Technical Support


Edison Technology Group  provides the following technical support:


Network Analysis

We provide analysis of both wide area and local area networks. Our expertise lies in problem identification, hardware recommendation and implementation.


Maintenance

The maintenance that we provide for our customers are divided into five distinctions:

Via the Web

For help via the Internet, you can e-mail us with any questions you have at techsupport@Edisontg.com. This page will eventually hold a compilation of frequently asked questions that have been sent to us via e-mail.

By Phone

You can also receive technical support from us over the phone by calling us at:
732-943-2977
Technical support from Edison Technology Group  over the phone is offered on a 24/7 basis.

On-Site Maintenance

We provide on-site maintenance on a 24/7 basis, with a 2 to 4 hour response time within the tri-state area. Pricing for this service is based upon equipment replacement value and/or geographical proximity from our office.

Overnight Spares

All products under this program will be replaced overnight in the event of failure. Pricing for this service is based solely on equipment replacement value and product age.

Extended Warranties

This program provides extended return-to-factory warranty for any product that we carry. No spare is provided under this program.

For price quotations on any of the above services, contact us at sales@Edisontg.com or give us a call at 732-943-2977.

 
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